How can we help you?
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on email.
Frequently asked questions
Some of the most asked questions and their quick answers.
No. It does not slow the website at all as the javascript code is running asynchronously and waits for the page to be ready until it executes and starts the tracking process.
There are some cases where a visitor can be excluded from tracking:
- Visitor has a browser which has JavaScript disabled
- Visitor has a browser which has localStorage disabled or not working
- Visitor has a browser/browser plugin that is blocking tracking
- Visitor has a opted-out of tracking from your website
We take data security very seriously. Swilty Platform employs industry-standard security measures, including encryption and secure data storage, to protect your data. We also regularly update our systems to ensure we're adhering to the latest security best practices.
Yes, you can upgrade or downgrade at any time. If you choose to upgrade, you'll pay a prorated amount for the rest of the billing cycle. If you choose to downgrade, you'll be credited on your next billing cycle.
Yes, you can upgrade or downgrade at any time. If you choose to upgrade, you'll pay a prorated amount for the rest of the billing cycle. If you choose to downgrade, you'll be credited on your next billing cycle.
You can have multiple websites under a single account. Our pricing is based on usage. For example, if your plan includes 100k events per month, you could have 5 websites each with 20k events (pageviews + custom events).
Yes, we offer a 30-day money-back guarantee for all Lifetime Deal plans. If you're not satisfied with the platform within the first 30 days of your purchase, you can request a full refund.
To cancel your paid subscription, simply log in, go to the billing page, and click on "Cancel" — that's all there is to it!
You can also close your account from the account settings page. Please note we automatically delete inactive user data, and your account deletion cannot be undone.
We use Stripe for billing, which is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Additionally, your payment credentials are never directly handled by or stored on our servers.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
When you exceed your monthly limit, we'll notify you via email and give you enough time to find a plan that better fits your needs. If you don't upgrade we might interrupt your analytics until your usage is back within your plan limits.